Leading UK hotel group launches cutting-edge express check-in service
- Created on 09 August 2013
- Written by Lauren Morton
An intelligent smartphone express check-in service has been launched for business and leisure travellers staying at one of 36 hotel’s across the UK.
Guoman and Thistle Hotels, now part of the glh hotels brand, is one of the few hotel groups to offer the service which has been rolled out across the majority of its portfolio to create a seamless check-in experience and save guests time when they arrive.
The new service uses state-of-the-art Apple Passbook and Google Now technology for guests with i-phone or Android devices allowing them to simply pick up their room key on arrival – eliminating waits at the check-in desk and creating a more personal service. The technology automatically pops up on the user’s smartphone screen when they come into the vicinity of their chosen hotel, allowing staff to quickly and easily locate the guest booking information.
Mithu Sengupta, ecommerce and distribution director for Guoman and Thistle Hotels, said: “We conducted an audit of the guest experience at all of our UK properties and have really listened to what our customers said.“The benefits to the new service are already becoming apparent in our customer feedback, not least because it is saving guests’ time and provides a more efficient service.”