Rethink the returning guest experience with digital assistants

By Hauke Lenthe, managing director, EMEA & APAC at Nomadix, Inc.

The Covid-19 pandemic slowed the hospitality and tourism industries, but voice assistants, online check-in tools, kiosks solutions, chatbots and other systems are helping to speed up the return. As the industry recovers, these devices are playing an important role in hotels’ digital strategies.

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