Today’s news in brief – 6/3/25
Lancashire’s Park Hall Resort and Spa is the first UK hotel to introduce an AI concierge, developed by Inntelo AI. This system allows guests to access concierge services via WhatsApp and phone calls, available 24/7 in multiple languages. Owner Anoob Saban sees it as a way to improve efficiency and guest experience while reducing reliance on traditional hotel technology. Asif Alidina, CEO of Inntelo AI, highlights AI’s growing role in hospitality, enabling seamless communication and freeing hotel staff from administrative tasks.
Hyatt Hotels Corporation announced leadership changes to support its brand-focused strategy. Marc Jacheet will become group president for Europe, Africa, and the Middle East (EAME) in July 2025. With extensive experience at luxury brands like Tiffany and Co. and Louis Vuitton, he will be based in Zurich. Javier Águila, currently leading Hyatt’s EAME region, will take on the role of chief growth officer while also overseeing the Inclusive Collection. Jim Chu, the current chief growth officer, will transition to head of owner relations. CEO Mark Hoplamazian believes these changes will drive growth and enhance Hyatt’s brand-focused approach.
Marriott International reported a record-breaking year in 2024, signing 291 deals representing over 34,000 rooms. The company added 180 properties to its EMEA portfolio, expanding into new markets such as Luxembourg, Angola, and Senegal. Marriott’s total pipeline now includes 596 properties and 104,731 rooms, a 10% increase from 2023. Growth was driven by conversions, which accounted for 45% of new signings. The select service segment saw strong expansion with brands like Courtyard by Marriott and Moxy Hotels, while premium brands such as Autograph Collection and Marriott Hotels signed 50 deals. Executives highlight the company’s continued focus on expanding its portfolio and meeting evolving traveler needs.
Dalata Hotel Group has launched a strategic review to optimise capital opportunities, possibly including a sale. The company reported a 7.3% revenue increase in 2024, reaching €652.2m (£546.6m), with strong trading in the second half of the year. While adjusted EBITDA rose 5.1% to €234.5m (£196.5m), profit after tax fell by 12.7% due to refinancing costs. Dalata’s portfolio is valued at €1.7bn (£1.4bn), with 73% of assets in Dublin and London. Under its 2030 Vision, the group aims to expand by 80% to 21,000 rooms through investments and acquisitions. CEO Dermot Crowley emphasizes a commitment to growth while assessing strategic options to enhance shareholder value.
