Angie Petkovic
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Oct- 2018 -23 October
How to become a hotelier
Q: This year we are hoping to become hoteliers and create our dream business. We’re not totally sure where to…
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15 October
Advice: Start from scratch?
Q: I have just taken over a hotel with a restaurant and am currently giving it a new lease of…
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10 October
Hotel branding basics
Q: My niece is currently doing some work experience at the reception of my hotel, and as part of her…
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3 October
Where should hospitality training begin and end?
Q: I received some ‘constructive’ feedback from a guest the other day, suggesting that I address my staff training better.…
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2 October
How to sell a hotel Part III
Q: I’ve been running my business for years and now want to retire and sell-up. I have a number of…
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Sep- 2018 -21 September
How hoteliers can survive Brexit
This month, I have decided to break with tradition and write a column that doesn’t answer a specific question, but…
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18 September
Braving the backlash
Q: In the last week or two, I have seen a couple of stories about hospitality businesses that have been…
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13 September
How to sell a hotel
Q: A couple of months ago, I was asked for hints and tips to consider when buying a hotel. My…
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6 September
Should you offer guests a loyalty scheme?
Q: We’ve introduced a new feedback scheme asking customers how we can improve and what else they’d like us to…
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Aug- 2018 -31 August
Why hoteliers need a crisis management policy
Q: I was having a conversation with a friend at a dinner party, about the recent spate of disaster stories…
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