Guest Experience

Jan- 2025 -

15 January

Guest service vs guest experience: what’s the difference?

In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing.…

Nov- 2024 -

7 November

Advice

How smart tech in green hotels can enhance guest experience

Of all the customer-facing industries, hospitality is arguably the one most attuned to the changing mores of its customers. In…

5 November

Features

First Steps Matter: How Flooring Transforms the Hotel’s Guest Experience

The first impression a guest has of your hotel starts the moment they step through the door – quite literally.…

Jul- 2024 -

1 July

Food safety in hotels: Top tips for exceptional guest experience

Food safety in hotels is crucial. From hotel restaurants to room service and minibars in guest rooms, maintaining high food…

Aug- 2023 -

23 August

Point A Hotels appoints new guest experience specialist

Queensway Group, a developer and management platform for hospitality brands, has recently appointed Annie Cowell as guest experience specialist for…

Apr- 2022 -

25 April

Hotel Brands

RBH welcomes positive guest experience scores in Q1

RBH has welcomed a positive Q1 for guest experience across its portfolio of over 45 UK hotels, despite staff shortages…

Nov- 2021 -

23 November

Features

Digital communication is even more vital to guest experience post-pandemic

The pandemic has transformed our priorities and preferences when searching for a hotel. Previously cost-focused travellers have been heavily influenced…

Aug- 2021 -

18 August

Advice

Five ways to reimagine the guest experience

Fluctuating Government guidelines have reshaped hospitality over the past 12 to 18 months, encouraging hotels to re-evaluate and re-invent their…

Jul- 2021 -

26 July

Features

Bringing brand to the forefront of digital guest experience

According to Mintel, the tourism industry can expect the shake-up of travel behaviours, preferences, and expectations spurred by COVID-19 to…

22 July

Features

Rethink the returning guest experience with digital assistants

The Covid-19 pandemic slowed the hospitality and tourism industries, but voice assistants, online check-in tools, kiosks solutions, chatbots and other…