Online Reviews
Online reviews play a pivotal role in shaping guest perception, influencing booking decisions, and driving revenue in the UK hotel sector. We cover trends in guest feedback, reputation management strategies, review platform updates, and how hoteliers respond to both positive and negative feedback. Our reporting also explores the operational impact of reviews and best practices for maintaining strong digital reputations in a competitive market.
-
Nov- 2024 -18 NovemberFeatures
Powering the Future – Why EV Charging is a Must-Have for UK Hotels
In recent years, the hospitality sector in the UK has faced unique challenges, from adapting to shifting guest expectations to meeting heightened sustainability standards. Now, as the transportation landscape rapidly changes, a new opportunity is emerging for forward-thinking hoteliers: electric vehicle (EV) charging. With EV adoption in the UK tripling…
Read More » -
5 NovemberFeatures
First Steps Matter: How Flooring Transforms the Hotel’s Guest Experience
The first impression a guest has of your hotel starts the moment they step through the door – quite literally. While design elements like lighting, decor and furnishings all play their part, flooring is one of the most immediate yet often overlooked factors in shaping guest perception. Mike Jones, the…
Read More » -
Oct- 2024 -2 OctoberSponsored
Safety audits in hotels: how to pass with flying colours
In the hospitality industry, maintaining high safety standards is not just a legal requirement – it’s crucial for protecting your guests, staff, visitors and reputation. While running a hotel is already riddled with numerous daily challenges, regularly carrying out safety audits should be one of your top priorities. Not staying…
Read More » -
Jul- 2024 -29 JulyHotels
Bath’s Dorian House up for sale for £2.5m
Dorian House Hotel in Bath has been put up for sale with an asking price of £2.5m for the freehold. The property is a Victorian semi-detached property understood to have been constructed in 1860. The hotel itself is arranged over four floors and offers 14 letting bedrooms, public areas, guest…
Read More » -
15 JulyFeatures
Embracing the pet-friendly trend: a guide for UK hotels
The hospitality industry is continuously evolving to meet the changing needs and preferences of travellers. One significant trend gaining traction is the demand for pet-friendly accommodations. As more people choose to travel with their pet companions, hotels have a unique opportunity to tap into this growing market. Embracing a pet-friendly…
Read More » -
3 JulyOpinion
The power of a warm welcome
What we should all remember in the hospitality industry is that we need to put people first. Our primary aim is taking care of customers and fulfilling their needs and expectations. What makes the services we provide memorable is when we are able to personalise them and make customers feel…
Read More » -
May- 2024 -28 MayAdvice
Here’s what you miss when you neglect your customer experience
Some 70% of buying experiences are based on how the customer feels they are being treated, according to a McKinsey and Company study, and I dare say that rings true for the hotel industry and wider hospitality sector. Guest experience is what keeps a business ticking; if word-of-mouth has nothing…
Read More » -
13 MayFeatures
Why you should have a restaurant at your hotel
Hotel restaurants can be a great tool for hotels to drive engagement and separate themselves from competitors. Beyond serving hotel guests, they often draw locals and tourists alike, becoming pillars of culinary excellence and community engagement. However, crafting a successful hotel restaurant requires a blend of strategic planning, culinary innovation,…
Read More » -
Jun- 2023 -18 JuneAdvice
Advice: Essential KPIs every hotelier should be tracking
In the dynamic, customer-centric world of the hospitality industry, understanding your business’s performance is key to staying ahead of the competition. Key Performance Indicators (KPIs) are measurable values that provide insights into the effectiveness of a hotel’s strategies and initiatives. The importance of KPIs in the hotel industry cannot be…
Read More » -
14 JuneOpinion
Confidence is returning to the UK’s tourism industry
Many Brits are choosing to forgo their usual trip abroad this summer in favour of a staycation closer to home. Meanwhile, those who are heading overseas might be gasping at the price of their regular beach-side cocktail, due to a weak pound. An unsteady pound is having ramifications far wider…
Read More »
