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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > Roadchef returns to profitability
Roadchef returns to profitability

Roadchef returns to profitability

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Roadchef has returned to profitability for the year ended 31 December 2023 after seeing its revenues jump 16.9% to £256m.

It comes as the group reported profits before tax of £13.4m for the period, up from a previous loss of £6.6m.

The group’s net assets also rose during the year from £16m in January to £23.1m by December 2023.

Meanwhile, the group ended 2023 with an EBITDA of £44.6m which was 10.7% higher than the previous year.  

This comes as the group welcomed over 49 million visitors to its motorway service areas during 2023 – in addition to the 2.5 million customers served through its drive through offerings.

Roadchef’s directors expressed satisfaction with the year-end results, which were partly impacted by “significantly” higher utility costs, as a result of increases in wholesale energy prices. 

Management also believed that the “consistency and quality” offered by well-known high street brands drove sales growth for the group, and as such, completed refurbishments of existing Costa Coffee and WH Smiths outlets during the period. 

At the same time, Roadchef enhanced the diversity and convenience of its catering offerings with the opening of two McDonald’s drive thru units, as well as a further Leon unit. 

During 2023, the group also invested in EV charging infrastructure with a multi-million-pound rollout of high powered fast chargers across the estate. It officially opened nine charging hubs and 60 chargers during the year. 

The group opted to outsource EV charging to a third party operator, in return for a rental and profit share.  

Roadchef also shared plans to open several more charging hubs in the year ahead, and anticipates that the group will have at least 300 EV chargers by the end of 2026, with a forecast expectation of over 1,000 chargers by 2030. 

This fits into the government’s net zero initiative, which will see the ban on the sale of new petrol and diesel cars from 2035. 

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