Advice
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Apr- 2024 -15 April
The rich variety of luxury travellers and how to appeal to them
When it comes to luxury hospitality, too often businesses think about customer service as something you do. In reality, customer…
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11 April
The art of making a hotel stay memorable
I am preparing to open the brand-new Holiday Inn Blackpool on 1 May 2024. The 144-room modern, stylish and centrally-located…
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5 April
Dear hoteliers – wellness tourism is on the rise
With one in eight adults in the UK grappling with persistent exhaustion, wellness holidays are no longer a luxury but…
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Mar- 2024 -25 March
How to improve your hotel spa
Before undergoing a spa refurbishment, it is crucial to conduct a thorough assessment of your current spa facilities and offerings.…
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20 March
Top sustainability practices revolutionising hotels today
As more environmentally-conscious consumers change their habits, sustainability has become a significant trend that is reshaping the hospitality sector. Hospitality…
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13 March
Low season, high income: maximising returns during quiet periods
The start of the year can be slow; the weather’s gloomy, customer funds are tight after Christmas, and we’re all…
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Feb- 2024 -21 February
Hotel revenue management strategies: using data to drive profitability
There is a popular saying in business that ‘volume is vanity, profit is sanity’. Swap ‘revenue’ for ‘volume’ and the…
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13 February
Top tech trends for the hotel industry today
While some 43% of hospitality venues believe they already have all the software solutions they need, 37% of venue operators…
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5 February
Five key hospitality and luxury trends that are on the rise
With 2023 already consigned to history as the year of tourism recovery, the hospitality industry – starting in 2024 –…
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Jan- 2024 -11 January
Travel is expected to surge this year: here’s what your hotel should do
With the festive season behind us, we find ourselves searching for something to look forward to. Unsurprisingly, there’s no busiest…
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