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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Brands > Welcome Break FY profits rise 7% to £72.7m
Welcome Break FY profits rise 7% to £72.7m

Welcome Break FY profits rise 7% to £72.7m

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Welcome Break, the operator of 35 motorway service stations with F&B outlets and hotels, has had a successful year to 31 December 2023 as operating profits rose by 7% to £72.7m.  

According to the group, the year was successful in terms of overall performance, particularly in the peak holiday periods when traffic on the roads was most prevalent. 

During the peak trading of the holiday period from June to September 2023, the business revealed that many sites and units broke their weekly trading records, which “evidenced the seasonality of the business”. 

Outside of the peak holiday periods, motorway traffic continued to be slightly below pre-pandemic levels, which the group attributed to continued homeworking – particularly during the beginning and end of the working week. 

While the group noted that the non-fuel business was impacted by high levels of inflation during the second half of 2022 and throughout much of 2023, this was mitigated by increasing selling prices. 

Nevertheless, the group’s turnover at the end of 2023 was 2.2% lower year-on-year at £476.4m due to a reduction in fuel prices. 

In addition, the group’s net asset position decreased by 8.2% by the year’s end to £175.2m.

The group attributed this to its capital expenditure of £9.9m, as Welcome Break opened one more Pret a Manger site and remodelled a number of stores with “a more customer friendly look and feel”. 

Expenditure was also incurred in maintaining and refreshing existing assets, particularly within respect to customer toilets in the amenity buildings and the replacement of older pieces of equipment within existing catering units. 

In the latter half of 2023, inflation gradually started to reduce and has continued to decline further this year, Welcome Break stated in its filings on Companies House. 

Energy costs also stabilised during 2023 after displaying significant volatility in the year prior.

As a result, Welcome Break’s directors are “comfortable” with the risk moving forward, with prices now agreed with suppliers until March 2025. 

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