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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
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Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Brands > Travelodge reveals most bizarre requests from guests in 2019
Travelodge reveals most bizarre requests from guests in 2019

Travelodge reveals most bizarre requests from guests in 2019

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Budget hotel chain Travelodge have revealed the most bizarre requests received by staff over the past 12 months. 

Some of the more bizarre requests include:

  • Can you tell the ducks to go to sleep, they are keeping me awake? 
  • Where can I moor my barge?
  • Can you ensure the Northern Lights pass the hotel tonight?
  • Can you set up a spare bed for Vera, my pink Vespa?
  • Can you arrange for a full moon to come to my room window at 10pm as I want to propose to my girlfriend in the moonlight?
  • Can you glue Swarovski crystals all over my ball gown?   

Travelodge has witnessed a year-on-year increase in business, with an increasing amount of customers staying across its UK hotels. It reported that over half of its customer base are guests staying for business purposes. 

Shakila Ahmed, a spokeswoman for the company, said: “Annually we welcome around 19 million customers at our 570 hotels dotted around the UK and our hotel teams receive thousands of interesting requests from business and leisure guests.  

“Where possible, our hotel teams will go above and beyond to help customers as they relish a good challenge. However there are some requests beyond their control such as: getting a raft of ducks to go to sleep, stopping the traffic on the M5, getting the Northern Lights to make an appearance and getting a herd of sheep as a sleep aid.” 

“Interestingly, over the last 12 months, our hotel teams have reported a rise in customer requests to help with wedding proposals”. 

She added: “Requests have included a customer asking for a unicorn pedal boat and for a rainbow to appear above the hotel at 16:16 for a wedding proposal at Thurrock Travelodge. 

“The team at Rhyl Travelodge were asked to set up a romantic candlelit dinner on Rhyl beach with a path of red rose petals from the hotel to the table. At Leamington Spa Travelodge the hotel team were tasked to get a full moon outside the customer’s room window in order to create a moonlight setting.”

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