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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > London hotel gets new look
London hotel gets new look

London hotel gets new look

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Hilton London Metropole is undergoing a major £6 million lobby transformation, revolutionising the arrival experience in one of the biggest conference and events hotels in Europe.

The hotel will be the first UK property to incorporate the Hilton Hotels & Resorts brands new innovative lobby design narrative, which provides smartly designed and functionally relevant lobby spaces, for guests and locals to work, socialise and enjoy.

The two phase refurbishment, designed by Aukett Fitzroy Robinson, reflects the Hilton commitment to creating engaging spaces. The completed first phase sees a new lobby bar – EDG Bar & Lounge – and Whisky Lounge, while the installation of double-height glass entrances will mark the overall completion of the project in August 2013.

For the first phase the plan is to install 10 British custom-made vanilla leather and fabric suspended lights, which will form a focal point over the new double-height EDG Bar & Lounge, while stylish muted grey fabrics, with splashes of yellow, create a warm atmosphere. A feature wall behind the 20 foot long bar also forms a central part of the lobby bar and lounge design as delicate fusions of colour in night and day lighting effects are projected through cut-out sections in the wall sculpture. Free WI-FI and power sockets are available for guests.

The intimate 22-cover Whisky Lounge encompasses sumptuous black and mauve-grey furnishings, with hints of dark cyan and teal. Open to guests, delegates and outside visitors, the luxurious Whisky Lounge exhibits feature lighting in the form of suspended whisky decanters, while whisky display cabinets frame and showcase a wide collection of whiskies from around the world.

Phase two will focus on the installation of two double-height entrance glass doors to modernise the exterior appearance of the hotel, as well as creating a brand new entrance on Harbet Road, giving guests direct access from the taxi rank. Guests will check-in at individual pod-style desks, contrasted against a striking leather feature wall.

As part of the lobby refurbishment, the mezzanine level meeting rooms will also undergo renovations, including the creation of an octagonal shaped meeting room, seating up to 18 delegates boardroom style, with floor-to-ceiling windows on six sides. An additional mezzanine meeting room will cater up to 40 delegates, taking the total meeting rooms on this level up to 11.

Once complete, the refurbishment will increase the lobby floor space by 60 per cent and double the number of restaurant and bar options. Five new bedrooms will also be created, raising the hotels total number of guest rooms and suites to 1,059.

Avner On, general manager at the Hilton London Metropole, said: “Hospitality requires constant innovation to be the best – this major renovation will further secure our position as one of Europe’s top conference and events hotels.”

“The refurbishment will see relevant and inviting spaces that have been created for today’s busy travellers. The lobby design is visually appealing and dynamic, yet comfortable and intuitive, creating an inviting destination that seamlessly transitions from day to night, providing a social atmosphere where people come together to meet, relax, reflect, enjoy and work,” he added.

Conveniently located outside of the congestion charge zone, Hilton London Metropole boasts first class conference and events facilities, including two large conference suites each with the capacity to hold 1,600 people and a third theatre style suite, which caters to 800. Located just 20 minutes from Heathrow Airport via the Heathrow Express at Paddington Station, the hotel also offers multiple restaurants, a 12.5 metre heated indoor pool, sauna and steam room.
 

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