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Travel industry ‘failing to meet needs’ of disabled holidaymakers

Research conducted by Revitalise found that 65% of disabled people had decided against visiting a tourist attraction due to accessibility concerns

National respite holiday charity Revitalise has said that the travel industry needs to take requirements of disabled holidaymakers more seriously.

According to the European Commission, by 2020 as much as 25% of tourism spending in Europe is expected to come from consumers with accessibility requirements.

Revitalise CEO Chris Simmonds said there is not only a “moral obligation for the travel industry to make itself more accessible to disabled people”, but also “huge market potential as well”.

He added: “Imagine booking a holiday and turning up to the accommodation to find that you are unable to access the bathroom, or that the doors aren’t wide enough for you to fit through. While for many of us the concept is unimaginable, unfortunately it is very much a reality for disabled people.

“Not only does this lead to a complete lack of confidence in the eyes of disabled consumers, it also means that travel and tourism providers are seriously missing out.”

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