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Holiday Inn Northampton West, part of the Splendid Hospitality Group, was named the winner at the international Hotel Stars Awards from InterContinental Hotels Group (IHG).
The 66-room hotel, which completed a £2m makeover in 2016, was awarded the ‘Hotel Transformation Award – Holiday Inn’, for successfully implementing the ‘Holiday Inn Open Lobby’ concept. This includes offering their guests zoned areas for entertainment, connectivity and all day dining.
Seb Waring, general manager of Holiday Inn Northampton West, said: “This award recognises all the hard work and team effort we’ve put in this year. Since our launch we have had fantastic approval from our regional corporate clients and our local neighbours. We’re constantly striving to go the extra mile so guests can expect a consistently great experience when visiting our hotel.”
Stuart Bailey, CEO of Splendid Hospitality Group, added: “I’m thrilled to see this transformation paying off in every aspect. It has helped to boost our guest feedback scores and has also created empowerment amongst the team to continue running ‘Great Hotels that Guests Love’.”
