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The Park Royal, part of QHotels’ collection of 21 unique four star hotels, recently hosted the USA rugby team, USA Tomahawks, during the Rugby League World Cup.
Playing three matches in just eight days, it was important that the team kept to their schedule and that their stay was as comfortable as possible. To ensure the hotel could respond to the needs of the players, two key members of staff were assigned to look after the team throughout their stay, ensuring strong communication and a consistent service level were maintained.
The Park Royal’s general manager, Paul Gallon, said: “We made sure the players had as many home comforts as possible, which meant introducing a few new additions to the hotel during their stay. We had a table tennis table, Xbox and DVDs, as well as a karaoke system for when the players were relaxing – we even sourced an acoustic guitar.”
USA Tomahawks manager Steven Johnson added: “The hotel facilities were superb and it was perfect to have the gym, swimming pool and aerobics room on hand to help us to prepare for matches. The bar and lounge area also offered a comfortable place for the team to hang out in-between games.”
The Park Royal is committed to training and developing its staff members and even gave bartender, Georgie Hannah, behind-the-scenes access to put her photography skills into action by being the team’s official photographer for their UK tour.
Paul concluded: “At the Park Royal we pride ourselves on offering a professional and friendly service for all our guests. All our staff members go above and beyond to ensure that everything runs smoothly, so it’s great to hear such positive feedback from the USA Tomahawks. It was great fun to have them stay with us and we look forward to welcoming them back for future events.”
