QHotels has taken top honours for its meeting and event facilities in BDRC Continental’s VenueVerdict awards.
The hotel group was named the No.1 Large Group (20 plus venues) for meetings venues with six of its hotels achieving VenueVerdict’s Gold Standard Accreditation for 2013 and the chain also scooped the Gold Standard Brand award.
Throughout 2013, as part of its VenueVerdict customer experience programme, BDRC Continental collected feedback from around 22,000 meeting event hosts across 360 participating venues. Venues and groups are benchmarked on a number of measures and the chains recording the highest headline scores for the year are independently recognised by BDRC as providing the best customer experience for meetings and events.
James Bland, client services director at BDRC Continental, said “Over the seven years that we have been running this programme, we have seen a consistent increase in quality standards from the many participating venues. Their participation in independent external accreditation is evidently repaid by closer customer relationships resulting from the better service they are able to provide.”