Profiles Interviews

Tale of two hoteliers

Patrick O’Donnell caught up with Ben Patrick, owner of the Hux Hotel on Kensington High Street, and Kati Latchford, hotel manager at the Burgh Island Hotel, to discuss how a city operators have found reopening their businesses compared to those operating in regional areas

Since the hotel industry’s reopening after lockdown, sector operators have adapted to the ‘new normal’ of track and trace, social distancing and regular government updates on what their businesses can and cannot do. With the rise of the ‘staycation’, UK hoteliers in cities and rural areas have been looking to attract business from domestic tourists to compensate for the collapse of international holidaymakers flying in.

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