Hotel BrandsRegulation

Guest information stolen in Travelodge data breach

Budget hotel chain Travelodge has been hit by a security breach which allowed an unauthorised third party to steal guest names and emails.

Travelodge was notified by Typeform, a company which manages customer surveys and competitions, that it had been the victim of a data security incident which affected Travelodge customer information it was in possession of.

Account, bookings, passwords and payment details were not affected by the incident, however Typeform said customers’ first names and email addresses “have been acquired by an unauthorised third party”.

As a result, guests are now at risk of receiving unwanted contact and have been advised to not give away any personal details from callers claiming to be from Travelodge.

A spokesperson said: “We have been notified by Typeform…that they have been the victim of a data security incident. At Travelodge we take the safeguarding of customer data very seriously and we sincerely regret any inconvenience this incident may cause.”

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