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Rectory Manor Hotel, near Lavenham, Suffolk has been awarded the VisitEngland rose award in recognition of service excellence.
This annual Rose Award recognises 100 accommodation providers across England who “go that extra mile to provide outstanding customer service making their customers’ visits extra special”.
The recipients are nominated by VisitEngland quality scheme assessors and are selected from the assessor comments along with online feedback from domestic and overseas visitors.
Frank Lawrenson, owner of Rectory Manor Hotel, said: “It’s a real honour to receive this prestigious award. When I inherited my family home 10 years ago, I was working in finance and technology but in order to keep the house I decided to welcome others to share it with us and opened the hotel.
“It’s certainly been a challenge and yet so rewarding. Winning this award is fantastic too for my small team and testament to their dedication and hard work ensuring everyone has an enjoyable time. Thank you too to our guests, it’s their feedback which means so much.”
