Why employers should offer ‘blended travel’ for staff during a talent crisis
Claire Chapoulet, head of global Crowne Plaza and EMEAA upscale brands at IHG Hotels and Resorts

The ‘new normal’ is a term that I have a love-hate relationship with. While it painfully reminds me of the difficult two years we’ve all just come through, it’s undoubtedly the most apt term for the changed world that we’re now living in, particularly when it comes to hybrid working patterns.