According to the group Airbnb’s current pricing presentation and a number of its terms do not comply with the ‘Unfair Commercial Practices Directive’, the ‘Unfair Contract Terms Directive’ and the regulation on the jurisdiction in civil and commercial matters
Once Airbnb proposes solutions, the Commission and the EU consumer authorities will review the proposed changes, and if they are not considered satisfactory Airbnb could face an enforcement action.
Commissioner Jourová, commissioner for justice, consumers and gender equality, said: “More and more consumers book their holiday accommodation online and this sector has brought many new opportunities to holidaymakers. But popularity cannot be an excuse for not complying with EU consumer rules
“Consumers must easily understand what for and how much they are expected to pay for the services and have fair rules, for example on cancellation of the accommodation by the owner. I expect Airbnb to follow up swiftly with the right solutions.”