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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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PR Leadership TeamCustard Comm.
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Home > Latest News > Downham Hall hotel receives two AA Awards for North Wing restaurant
Downham Hall hotel receives two AA Awards for North Wing restaurant

Downham Hall hotel receives two AA Awards for North Wing restaurant

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Downham Hall hotel has announced it has received two AA Awards, a 5-star accommodation award in the restaurant with rooms category and two Rosettes for its North Wing restaurant.

The awards follow recent planning permission approval for owners Andrew and Christine Metcalfe to build a brand new events space to support the hotel’s weddings and events space. 

The new space will host 150 guests and will replace the current marquee structure and work will commence later this year. 

In line with the recent awards and in response to increasing guest demand, the Metcalfes have also invested in new team members for its North Wing restaurant. 

It will now be overseen by Ben Hyde as operations manager, who joins from Elvedon Estates and will work alongside Christina Metcalfe. The restaurant will also be extending its opening hours to open seven days a week from September, offering classic British cuisine that showcases the “finest” produce from local suppliers.

Commenting on the new awards and development plans, co-owner Christina Metcalfe said: “The recent AA awards are a real testament to the hard work and dedication of the entire team, who are truly committed to delivering exceptional service and experience to our guests. Recent years have been a challenge for us and the entire hospitality industry. However, we are now looking to the future and excited to turn our development plans into reality and extend our offer to existing and new guests.”

Co-owner Andrew Metcalfe added: “We feel extremely fortunate that we have been able to invest in growing our team and F&B offer in recent times to achieve not one but two accolades from the AA. The development of the new events space is the next exciting stage of our development. 

“Since we first purchased Downhall Hall in 2017 we have always believed in its potential and had ambitious plans to grow its offering. We are now looking forward to getting started and welcoming more guests and more awards in the future.” 

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