The Maids Head Hotel wins ‘Best Employer’ at Norfolk Business Awards

The Maids Head Hotel in Norwich, which claims to be the “oldest hotel in the UK”, won the ‘Best Employer’ accolade at the Norfolk Business Awards 2018.

Privately owned since December 2012, the hotel will undergo a phased multi-million pound renovation and refurbishment programme over the past four years, to ensure that the “historic building meets the expectations of 21st century visitors”.

This project covered all aspects of the property from bedrooms, reception and public lounges to the kitchens, where work will begin in early 2019. Much of the hotel is listed with the oldest guest accommodation dating back the 15th Century. So a sympathetic treatment has been essential.

GM Christine Malcolm said: “We are thrilled to have won the Best Employer accolade at the Norfolk Business Awards. Our staff are at the heart of our renovation and refurbishment programme and are vital to the success of the business.”

“Throughout the refurbishment work, we have continued to trade successfully and grow the business,” added Christine Malcolm, “with a reputation for friendly and professional staff and a burgeoning reputation for the quality of the food in the restaurant. The hotel has progressed from AA four star to four star silver and the restaurant from one to two AA rosettes, with ambition for a third.”

Jeanette Wheeler from Birketts Solicitors, who judged the Best Employer category, added: “Senior management at the Maids Head have made a major investment in driving and improving employee engagement. The hotel has gone out of its way to create an environment where staff thrive through career development and reward and recognition.”

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