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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > The Grand, York to undergo £2.5m spa refurb
The Grand, York to undergo £2.5m spa refurb

The Grand, York to undergo £2.5m spa refurb

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Grand, York has announced that it will undertake a significant £2.5m renovation of its spa and gym facilities.

From 1 May 2025, the spa will close for the transformation, with plans to reopen in early 2026 with state-of-the-art facilities and innovative wellness offerings.

The project will comprehensively redesign treatment rooms, introduce advanced wellness technologies, and expand relaxation spaces.

The renovation will see the existing spa’s design be transformed, introducing a brand-new
Tirol hot sauna, Himalayan salt sauna, a state-of-the-art large hydrotherapy pool, foot spas,
relaxation rooms and more.

The hotel will also add a restaurant area to its wellness facilities to offer spa day package holders a food and beverage offering.

During this refurbishment, The Grand, York will transform two bedrooms into treatment rooms. Other wellbeing offerings throughout the closure include in-room gym kits, Grand running routes and use of Grand bicycles enabling guests to explore the city.

Emma Sorby, spa director at The Grand, York, said: We are reimagining what a
luxury city centre spa can be, a holistic wellness sanctuary that connects guests with the
latest in relaxation and rejuvenation. By introducing a new variation of thermal offerings and
elevated experiences in the heart of York city centre.”

Adam Dyke, general manager at The Grand, York, added: “This transformation marks an exciting new chapter for The Grand, York, reaffirming our dedication to providing world-class luxury experiences. As we embark on this significant renovation to become the UK’s most loved city centre hotel spa, we are investing in the future of wellness hospitality, ensuring our guests have access to the very best in relaxation and rejuvenation.

“The new spa will not only enhance our offering but also set a new benchmark for urban wellness in the UK. We look forward to welcoming guests to a truly reimagined space that blends innovation, tranquillity, and indulgence in the heart of York.”

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