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How AI revolutionises hotel night shifts

How AI revolutionises hotel night shifts

Radisson opens Scandinavian-inspired hotel at Schiphol hub

Radisson opens Scandinavian-inspired hotel at Schiphol hub

Mason & Fifth to open fourth London site in Belsize Park

Mason & Fifth to open fourth London site in Belsize Park

Confirmed Speakers

Connecting hoteliers through shared knowledge

The inaugural Hotel Owner Conference 2026 is the premier forum for the UK industry at Prince Philip House, London. Join us to solve the industry's critical hurdles: Investment & Debt, the growth of AI and Personalisation, the pathway to Net Zero, and Storytelling through Design.
Julie WhiteCCO, Accor Europe & North Africa
Jeavon LolayHead of Market Insights, Lloyds Banking Group
Suzanne SpeakManaging Director UK&I, Radisson Hotel Group
Dave NorthHead of Hotels, Lloyds Banking Group
David AndersonDivisional President, Aimbridge Hospitality EMEA
David JM OrrCEO, Resident Hotels
Julie WhiteCCO, Accor Europe & North Africa
Jeavon LolayHead of Market Insights, Lloyds Banking Group
Suzanne SpeakManaging Director UK&I, Radisson Hotel Group
Dave NorthHead of Hotels, Lloyds Banking Group
David AndersonDivisional President, Aimbridge Hospitality EMEA
David JM OrrCEO, Resident Hotels
Tim DavisFounder & MD, PACE Dimensions
Gavin TaylorCEO, Clermont Hotel Group
David HartCEO, RBH Hospitality Management
Christian MastersHotel Manager, art'otel London Hoxton
Varun ShettyGeneral Manager, The Belfry Hotel & Resort
Tim DavisFounder & MD, PACE Dimensions
Gavin TaylorCEO, Clermont Hotel Group
David HartCEO, RBH Hospitality Management
Christian MastersHotel Manager, art'otel London Hoxton
Varun ShettyGeneral Manager, The Belfry Hotel & Resort
SME leaders in hospitality sector struggling to switch off, says YouGov survey

SME leaders in hospitality sector struggling to switch off, says YouGov survey

In this episode we speak to Anthony Hunt, partner and co-head of Corporate Real Estate at law firm Howard Kennedy. We discuss why 2026 may be seen as a pivotal year for boutique hotels, unpack the rise of global nomadism and how this is shaping demand and trends across hospitality, and how a strong team and clear, consistent messaging and offerings are key to securing investment.

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Over half of all bosses in small leisure and hospitality companies have been forced to miss important personal engagements, according to new research. 

The YouGov survey, commissioned by First Data Merchant Solutions, found that that 63% of decision makers within small leisure and hospitality companies are so busy, they have been forced to miss significant personal occasions, including weddings, anniversaries and engagements with their children.

The study, which questioned 1,000 key employees across small businesses within a full range of sectors, including hospitality, leisure and retail found that decision makers in the hospitality and leisure sectors are more likely to miss personal occasions due to workload, than any other industry.

One in five has even had to sacrifice their own birthday celebration, in order to run their business.

This is despite 40% starting up their own business in this sector because they ‘wanted more flexible working hours’.

The report found that in many cases, expectations of small business life were not met, with 45% admitting running a business is more challenging than expected, while 70% claimed it was a constant challenge.

Tasks within the industry, which are often found more challenging than anticipated include managing staff and keeping track of their work (39%), promoting the business (29%) and accounting and tracking finances (26%).

Raj Sond, general manager at First Data Merchant Solutions, said: “Running a small business in the leisure and hospitality industry requires hard work, but behind the scenes admin tasks shouldn’t be eating into personal time. These time-consuming tasks can come as a shock to people, as they launch businesses in this sector and can overshadow the benefits of running a small company.

“Simplifying these processes, so that tasks can be more easily shared between employees, can free up time to help small businesses in the hospitality and leisure sector to allow them to enjoy some personal leisure time too.”

 

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