Accor and AXA launch partnership to offer ‘unique medical assistance’ to hotels

Hospitality giant Accor and AXA, the global insurance company, have announced a new “innovative strategic partnership” to provide online medical consultations to guests across its 5,000 strong global portfolio.

As soon as July 2020, Accor said the partnership will enable its guests to benefit from the
“highest level of care” thanks to the expert medical solutions of AXA Partners, AXA’s
international entity specialised in assistance services, travel insurance and credit protection.

It said that Accor guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations. Guests will also get access to AXA’s medical networks with tens of thousands of vetted medical professionals.

Sébastien Bazin, chairman and CEO of Accor, said: “Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are as hoteliers. This distinctive partnership with AXA which we have been working on for several months makes even more sense in today’s context.

“In an increasingly complex environment, our 300.000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative combined with our ALLSAFE enhanced hygiene protocols, will
be key to rediscover the Love of Travel in the 5000 Accor properties around the world.”

Thomas Buberl, CEO of AXA., added: “AXA’s ambition is to move from a payer to a partner with its customers, notably by providing them with innovative solutions in health. This is why AXA has become over the last year a world leader in telemedicine solutions.

“Partnering with Accor, a worldwide leader in hospitality, is a unique opportunity to enlarge people’s access to our healthcare expertise and solutions. As we are facing an unprecedented health crisis with Covid-19, this ambition has never been more relevant.”