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In this episode we speak to brothers Alex and Adrien Grosjean, young entrepreneurs who have recently acquired The Residence Inn by Marriott Manchester Piccadilly. We discussed the reasons why Manchester’s visitor market is booming, and their decision to invest in this area, why they see extended-stay accommodation as a major opportunity in what is one of the UK's fastest-growing cities, how they plan to enhance their portfolio of hotels, and their advice for the next generation of hospitality disruptors.

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The Lawton and Lauriston Court Hotel in Llandudno has been named as the top Hotel in the UK according to Tripadvisor’s 2020 Travellers’ Choice.

The property also ranked third in Europe and 13th in the world overall. Additionally, the Elm Tree hotel, also located in Llandudno, was named among the world’s best in both the Best Service (#17) and Romance categories (#22).

Carol-Lynn Robbins, director at Lawton and Lauriston Court Hotel, said: “It’s an amazing feeling. We’ve been grateful to win a number of Travellers Choice awards over the years, and every year we have used that as the spark to improve and grow the business.

“To now earn the number one spot in the Top Hotels category against some incredible competition across the UK, and to know that it is all down to the feedback from our own guests, it really does make all the hard work worthwhile.”

Other winners in the hotels categories included Ascot House Hotel in Torquay, named best-rated Small Hotel in the UK, Doric Hotel in Blackpool, named best-rated Family Hotel in the UK, Hotel Ceilidh-Donia in Edinburgh, named best-rated Bargain Hotel in the UK, and Hotel 41 in London, named best-rated luxury hotel in the UK.

The awards celebrate travellers’ favourite hotels, restaurants and airlines around the world, based on the quality and quantity of the millions of reviews, opinions and ratings collected on Tripadvisor in 2019, prior to the pandemic.

James Kay, a Tripadvisor spokesperson, said: “This has been an incredibly tough year for the UK’s hospitality industry, but with doors opening again to hotels and restaurants across the country, now is the right time to celebrate those businesses that have delivered consistently outstanding service and quality over the last year.

“With so many winning properties coming from the UK this year, it is testament to the high standards of hospitality we enjoy domestically, and that should give Brits the confidence to venture out and support the industry’s vital recovery.”

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