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Stay ahead of the hospitality curve at the Hotel Owner Conference 2026. Our 2026 sessions will tackle the industry's most pressing challenges: Hospitality Investment & Debt, the impact of AI and Personalisation, the roadmap to Net Zero, and Storytelling through Design. Meet the leaders defining the next era of UK hotel ownership.
Julie WhiteCCO, Accor Europe
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David HartCEO, RBH Hospitality
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Christian MastersHotel Manager, art'otel
Julie WhiteCCO, Accor Europe
Suzanne SpeakMD UK&I, Radisson
David HartCEO, RBH Hospitality
Varun ShettyGM, The Belfry
Christian MastersHotel Manager, art'otel
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FSM sector ‘sizzling with success’, says BHA

FSM sector ‘sizzling with success’, says BHA

In this episode we speak to Anthony Hunt, partner and co-head of Corporate Real Estate at law firm Howard Kennedy. We discuss why 2026 may be seen as a pivotal year for boutique hotels, unpack the rise of global nomadism and how this is shaping demand and trends across hospitality, and how a strong team and clear, consistent messaging and offerings are key to securing investment.

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The food and service management (FSM) sector has doubled its overall turnover in 20 years, according to a new FSM Report from the British Hospitality Association (BHA).

Turnover for the sector is now £4.25bn, more than double what it was in 1993. The BHA said that female board representation has climbed ahead of other businesses too, with 89% of FSM members having at least one woman on their board.

Key findings in the report:

• UK FSM market is worth over £4.25bn in turnover – doubling in size between 1993-2013
• 80% of companies saw their net revenues increase last year
• 44% of BHA’s FSM member companies are led by women
• FSM sector employs nearly 132,000 people
• It is an industry that employs a high percentage of young people – 41% of new employees employed in 2013 were aged 30 and under
• FSM companies operate across 14,429 outlets

Ufi Ibrahim, chief executive of the BHA said: “The causes which most matter to the hospitality community are the backbone of our work, and the FSM report showcases that this flourishing UK sector is promoting healthy lifestyles, providing healthy food, security, organisation and business support across UK companies. The report provides a picture of one of the most economically and socially relevant industries in the UK today.”

As well as doubling in size, in the past 20 years the FSM sector has broadened its range of services to clients. Whilst catering is still at the heart of food and services management, the business has also evolved to become a multiple services sector where catering is one of hundreds of different services provided – from reception to print management, cleaning to grounds maintenance and engineering.

The British Hospitality Association’s 2014 Food & Service Management Report will be available from 11th November 2014.

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