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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > FSM sector ‘sizzling with success’, says BHA
FSM sector ‘sizzling with success’, says BHA

FSM sector ‘sizzling with success’, says BHA

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The food and service management (FSM) sector has doubled its overall turnover in 20 years, according to a new FSM Report from the British Hospitality Association (BHA).

Turnover for the sector is now £4.25bn, more than double what it was in 1993. The BHA said that female board representation has climbed ahead of other businesses too, with 89% of FSM members having at least one woman on their board.

Key findings in the report:

• UK FSM market is worth over £4.25bn in turnover – doubling in size between 1993-2013
• 80% of companies saw their net revenues increase last year
• 44% of BHA’s FSM member companies are led by women
• FSM sector employs nearly 132,000 people
• It is an industry that employs a high percentage of young people – 41% of new employees employed in 2013 were aged 30 and under
• FSM companies operate across 14,429 outlets

Ufi Ibrahim, chief executive of the BHA said: “The causes which most matter to the hospitality community are the backbone of our work, and the FSM report showcases that this flourishing UK sector is promoting healthy lifestyles, providing healthy food, security, organisation and business support across UK companies. The report provides a picture of one of the most economically and socially relevant industries in the UK today.”

As well as doubling in size, in the past 20 years the FSM sector has broadened its range of services to clients. Whilst catering is still at the heart of food and services management, the business has also evolved to become a multiple services sector where catering is one of hundreds of different services provided – from reception to print management, cleaning to grounds maintenance and engineering.

The British Hospitality Association’s 2014 Food & Service Management Report will be available from 11th November 2014.

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