Protecting hospitality workers’ mental wellbeing during the pandemic

The implications of the pandemic have completely transformed how hospitality businesses operate; for those working in the industry, this means adapting to significant long-term changes, which not only affect their careers but daily lives as well.

With government advice constantly changing as the situation evolves, there is still a lot of uncertainty ahead for workers in the industry. The feeling of powerlessness in a new situation can be difficult to manage and it’s normal to experience feelings of anxiousness, to some degree.

Added financial strain, worries about job security, maintaining relationships and even grief, brought about by the pandemic, have the potential to significantly impact our mental health. What’s more, for those with pre-existing mental health issues, these feelings can easily become heightened.

Acknowledgement has to come first. Anxiety can manifest itself in many forms and before being able to manage or alleviate anxiety, the first step is being able to effectively recognise it. Key signs to watch out for are: continual worry, feelings of dread or fear, irritability, poor concentration and sleep disturbance. A full list can be found here.

Careful management can help keep feelings of anxiety at bay. It can be difficult to remove anxiety completely during the pandemic, but it can be controlled in a number of ways. These include:

• Stay informed: It’s important to be empowered by knowledge, without letting it consume us. Try limiting news intake to certain time periods in the day and ensure you’re following reputable sources of information.
• Be open: If you’re suffering with feelings of anxiety, tell someone about it – whether that’s family, friends or co-workers, whoever feels most comfortable. This is especially pertinent in a work environment as it can bring people together. By encouraging an open dialogue within a team, you might find that others are sharing the same concerns, which can be a great comfort in times of difficulty.
• Be sure to take breaks at work: We all know how easy it can be to work through our lunch break or stay late when we are stressed and busy. Try to avoid overworking and ‘burning out’. Time in the working day should be kept sacred for breaks, getting some fresh air, enjoying a meal and staying hydrated by drinking water regularly.
• Practice healthy habits to stay resilient: Take responsibility for looking after yourself by getting enough rest, exercise, staying nourished and hydrated. What’s more, remember to keep talking to others to help build a support network for you and others around you.

Finally, it’s important to remember that we’re all in this together. By having the right tools to look after our own mental health, as well as those around us, the industry can pull together to weather this storm.

Mark Lewis has collaborated with BRITA Professional to share this advice on recognising and managing anxiety.

Mark Lewis is the CEOat Hospitality Action (HA), which over the past 180 years HA has helped hundreds of thousands of hospitality people who’ve found themselves in difficulty or crisis. For more information please visit www.hospitalityaction.org.uk

If you have reopened your workplace, or are looking to in the near future, and require additional support in meeting the needs presented by COVID-19, please get in touch with our Dispenser Customer Service Team via 034567 496 555 or service@brita.co.uk