The staff at Radisson Manchester Victoria’s Park Inn have been accredited with the World Class Service Standard 2012.
The award rewards and recognises unrivalled levels of customer service and excellence within hotels by judging on four key fields of service performance: service behaviours, organisational processes, physical environment and tangible product. Park Inn achieved the award by scoring much higher than the required 80 per cent pass mark.
Remarking on the award, the hotel’s general manager Neil Raw said: “Providing first class customer service is inherent in our business ethos and we are delighted that this has been formally recognised by such a stringent set of standards. Holding this honour is a true reflection on the team’s dedication and commitment to not just their on-going training and development but to their everyday roles within the hotel.”
Tracy Waddacor of World Class Service added: “Achieving World Class Standard is a challenging process where not only do you have to demonstrate the abilities, but back them up by processes, procedures, statistics and of course positive customer comment. Park Inn by Radisson Manchester Victoria had this in abundance and they particularly impressed in their commitment to the chain’s ‘Yes I can!’ service ethos. This philosophy demonstrated itself throughout the customer journey at all touch points and is especially obvious in the behaviour and dedication of its team members.”