Lancaster London has gained a Hospitality Assured accreditation after a recent £11.5 million ‘green’ refurbishment.
Created and awarded by the Insitute of Hospitality, the accreditation is an indication of good customer service and business standards.
General manager of Lancaster London Stephen Kyjak-Lane FIH remarked: “This accreditation truly demonstrates that our hotel’s vision, ‘We Always Care’, really does run through the entire hotel, from our front line colleagues to our managers.”
Lancaster London is renowned for the panoramic views it offers of Hyde Park and the London skyline. It is regarded as one of the most environmentally-friendly hotels in the capital and currently holds accolades such as AA Eco Hotel of the Year 2012, Considerate Hotel of the Year 2012 and the Green Tourism Business Scheme’s Gold Star Award.
Managing director of Hospitality Assured Ann Corrigan FIH said: “Achieving HA accreditation means looking at one’s operation from the customer’s perspective. It is a significant achievement, which involves the full participation of staff at all levels. We would like to thank all Lancaster London employees who participated for their courtesy and enthusiastic co-operation in portraying all the activities of the hotel.”
Image: Lancaster London general manager Stephen Kyjak-Lane