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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Events > ‘Opportunity Knocks’ for leisure and retail businesses in the North East

‘Opportunity Knocks’ for leisure and retail businesses in the North East

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Leading North East entrepreneur Alan Foster is a launching a new series of events to help businesses learn more about sales and marketing and how simple techniques can help with growth and profits.

Foster, who runs Design 365 in Newton Aycliffe, will launch his ’50 Ways’ series with a workshop aimed at the leisure and retail sectors titled ‘Opportunity Knocks’.

Opportunity Knocks will be an informal event that will provide 50 ways to raise a business’s profile using online methods, such as social networking, emarketing campaigns and offers and distribution lists.

Two highly-regarded experts in the sales strategy and public relations fields will offer attendees ideas and techniques that will create a stream of new and repeat custom. Besides the range of advice and practical methods provided, the event is a chance for businesses in the leisure and retail sectors to network with each other.

Alan Foster said: “The 50 Ways series is something I have been working on for a while now and is in response to so many companies wanting a simple, informal workshop-style event to help them get started with web marketing, social media, sales and PR. We’ll be arming people with proven tricks of the trade so that they can do it themselves and we’ll be sharing lots of techniques to promote your business and ensure you never have a quiet day.”

One of the experts Jackie Wade added: “Getting people to show interest and enquire about your business is one half of the equation. The other is making sure when they do that your staff are able to convert them into customers and furthermore keep them coming back. If you are to get a real return on your marketing investment, then getting the people on your side is critical, otherwise you might just be wasting your money. I’ll be delighted to share some interesting thoughts and ideas on getting staff on board to ensure they play their part in winning customers’ hearts, minds and ultimately their custom.”

Opportunity Knocks takes place on 6 November at the Xcel Centre, Aycliffe Business Park.

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