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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > People > London Hilton Metropole makes a hat-trick of new appointments

London Hilton Metropole makes a hat-trick of new appointments

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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London Hilton Metropole hotel has made a hat-trick of new appointments recently, adding a director of operations to its two new senior sales members.

Howard Lewis was the latest appointment, arriving as director of operations for the hotel – one of London’s largest conference hotels – and Lewis will assist the general manager with the day-to-day running of the hotel.

Jackie Boughton joins the hotel as director of sales and Paul Weild arrives as MICE sales manager to strengthen the hotel’s highly regarded conference, meeting and events team with both bringing a wealth of knowledge and experience to their new positions.

Lewis previously worked as general manager at two Hilton properties since 2006 and his arrival has come at a testing time, with the hotel’s lobby undergoing a renovation, which is due to be finished in spring 2013.

New director of sales, Jackie Boughton, was formerly the head of sales at Wembley Stadium and oversaw the launch and growth of the arena in the five years since its completion and she has 35 years’ experience behind her.

During her career Boughton has been shortlisted for Conference and Incentive Travel’s top ‘Power 50’ list. She also has an active role within the West London Business Chamber of Commerce as a board member, as well as a number of other industry consortiums.

Paul Weild brings over eight years of corporate sales practice to his new MICE sales manager role, having previously worked for Marriott Hotels and Resorts, Hotel du Vin, Sodexo Prestige and Holiday Inn Hotels.

Weild’s extensive knowledge of sales and marketing in meetings and events, places him in an excellent position to expand upon Hilton London Metropole’s well-known conference and events offerings.

Avner On, general manager, Hilton London Metropole, said: “I am thrilled to welcome both Jackie Boughton and Paul Weild to our sales team. They have been brought on together to strengthen and revitalise the hotel’s strategy of providing a higher level of service to the MICE market.”

The hotel itself has recently undergone a £750,000 refurbishment of the hotel’s meeting facilities and, adding to its two 1,600 capacity conference rooms, the new appointments arrive to help cement its status as one of the best conference hotels in the capital.

Image: Howard Lewis, director of operations at London Hilton Metropole.

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