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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Hotels > Andy Murray’s luxury hotel gets top rating from VisitScotland
Cromlix

Andy Murray’s luxury hotel gets top rating from VisitScotland

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Andy Murray’s Victorian mansion has become one of only two five-star gold country house hotels in Scotland following a grading by VisitScotland.

Cromlix, just three miles from Murray’s hometown of Dunblane, received the highest award possible from the national tourism organisation’s Quality Assurance (QA) Scheme in recognition of its exceptional standards and outstanding customer service.

In order to achieve five-star gold a business must excel in all aspects of service and exceeding guest expectations. The property must also be at the very top end of quality.

The 19th century house became a hotel in 1981 and was purchased by Murray at the start of 2013.

Following extensive refurbishment, the US Open, Olympic and Wimbledon champion has transformed the property into a luxury 15-bedroom and gate lodge hotel.

Set in 34-acres woodland and garden grounds that offers tennis courts, fishing on the loch and in room spa treatments.

The hotel also boasts a Chez Roux restaurant, owner of Le Gavroche in London, the first UK restaurant to be awarded three Michelin Stars.

Graeme Green, general manager at Cromlix House Hotel, said: “Everyone at Cromlix is over the moon to receive this grading from VisitScotland. Reinventing the glorious era of grand country house living, we strive to give our guests the very best experience so it’s wonderful to receive this recognition.”

Malcolm Roughead, VisitScotland chief executive added: “It’s fantastic to hear that Cromlix has become a five-star gold country house hotel. To achieve our highest possible grading is very rare and a true testament to the team’s hard work and dedication to provide visitors with the highest standard of service.

“The star rating reflects the entire visitor experience, as well as the investment in the business to make it as economically sustainable and profitable as it can be.”

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