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UK hotel technology company Journey Hospitality has announced the launch of its first Consultancy division, dedicated to helping hoteliers digitally transform their business.
As part of the company’s mission to “revolutionise hotel e-commerce”, the new Consulting division is headed by strategic director Simon Kaye and Susanne Williams as commercial director – Consulting.
Kaye joins Journey from his role as VP Services and Client Delivery for Alliants. The firm said his technology background, paired with commercial nous, sees Kaye act as a surrogate CIO for hospitality companies, identifying gaps in technology stacks and providing solutions to ensure businesses are “performing well today and in the future”.
Meanwhile, Williams returns to Journey Hospitality from Alliants to deliver strategies that drive growth in the commercial and technology space for hotels.
Simon Bullingham, founder and CEO of Journey Hospitality, said: “It’s important to us that we engage with our partners and customers to drive wider change in hotel e-commerce – and a more profitable future for the industry. The launch of our Consultancy division allows Journey Hospitality to further extend support to the industry, helping investors, owners and operators identify opportunities to improve both today and tomorrow.”
Williams added: “Returning to Journey was an easy choice. I know how much value they add to their clients and how customer relationships are integral to the way they do business. The new Consultancy division will build upon that ethos in an area of the industry that Journey has previously not explored – working closely with investors, owners and operators to identify transformational opportunities for growth.”
Kaye said: “With our proven track record of delivering strategies that drive growth in both the commercial and back-of-house for hotel groups and individual properties, I’m excited to lead this new chapter for Journey Hospitality along with Susanne. I look forward to helping companies through digital transformation and improving their operational effectiveness whilst keeping guests at their heart.”
