Digital Transformation
Digital transformation refers to the adoption and integration of digital technologies to enhance business operations, guest experience, and competitiveness in the hotel sector. Our coverage explores how UK hotels are embracing innovations such as cloud-based property management, digital check-in, smart room technology, and automation. We report on strategy, investment, leadership appointments, partnerships, and case studies that demonstrate the impact of digital transformation on revenue, efficiency, and guest satisfaction within the hospitality industry.
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Jun- 2025 -16 JuneHotel Brands
Focus Group appoints new head of hospitality
Focus Group has announced the appointment of Alessandra Leoni MIH as its new head of hospitality. In her new role Leoni will be leading the newly formed industry division, Focus on Hospitality, to deliver hotels consultative support, strategic development and essential infrastructure for IT and digital transformation. Following a 14-year…
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May- 2025 -2 MayAdvice
Growth Strategies for Navigating a Softening Market
The hotel industry finds itself at a critical inflection point. After years of relying predominantly on pricing strategies to restore revenues and profitability in the post-pandemic era, the market is now responding to both this approach and broader macroeconomic headwinds. This article examines the practical approaches that can drive performance…
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Apr- 2025 -2 AprilSponsored
Enhancing food safety in hotels: how technology is revolutionising compliance and guest trust
Food safety is a cornerstone of success in the hotel industry, impacting compliance, guest satisfaction, brand reputation, and overall operational efficiency. From bustling breakfast buffets to fine dining restaurants and 24/7 room service, hotels must navigate a complex food safety landscape to maintain the highest standards. With foodborne illnesses costing…
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Mar- 2025 -20 MarchPeople
Mandarin Oriental appoints new chief people and culture officer
Mandarin Oriental Hotel Group has announced the appointment of ShaoWei Ong as chief people and culture officer. In her new role, Ong will report directly to the group chief executive, Laurent Kleitman and join both the executive committee and the group leadership team. Amanda Hyndman, who has held the dual…
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Nov- 2024 -26 NovemberFeatures
Hotels vs STRs: Is it a level playing field?
Over the last decade STR businesses have grown 16 times faster, reflecting the changing priorities of travellers seeking “experience-led” accommodations, according to the latest ONS figures analysed by RMS Cloud. Out of the 382 UK local authorities, 260 saw an increase in short-term rental (STR) businesses, averaging 13.2 new businesses…
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Jul- 2024 -24 JulyHotels
Independent hotelier confidence improves, SumUp reveals
The confidence levels of independent hoteliers about their businesses has improved with three in 10 (30%) expecting their business to perform well and overcome challenges in the future, according to a new report by global financial technology firm SumUp. From the 750 small hoteliers who took part in the survey,…
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Jun- 2024 -7 JuneOpinion
Emerging hospitality trends: what next in 2024?
Tourism and hospitality is one of the world’s most important industries – worth around $9.5tn in 2023, according to the World Travel and Tourism Council (WTTC) – and most dynamic, making it a fascinating subject for academics like myself to pursue. At Les Roches, it is our duty to keep…
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Mar- 2024 -4 MarchPeople
HotelREZ makes three senior appointments
HotelREZ Hotels and Resorts, a global hotel representation company, has made three senior appointments to strengthen its market presence. The group has announced the return of Sharon Rubin as vice president of Product Development after a five-year break. Rubin joins with over 20 years’ experience in digital transformation for SMEs…
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Sep- 2023 -6 SeptemberLatest News
Meliá Hotels International appoints new CFO
Meliá Hotels International has announced the appointment of Ángel Luis Rodríguez Mendizábal, vice president of joint ventures and portfolio management in the real estate area, as the new chief financial officer. The previously appointed chief financial officer, Sonia Jerez Burdeus, is stepping down from her role due to personal reasons,…
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Feb- 2023 -20 FebruaryTechnology
Journey Hospitality launches hotel consultancy division
UK hotel technology company Journey Hospitality has announced the launch of its first Consultancy division, dedicated to helping hoteliers digitally transform their business. As part of the company’s mission to “revolutionise hotel e-commerce”, the new Consulting division is headed by strategic director Simon Kaye and Susanne Williams as commercial director…
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