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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Editor's Blog > Business Bites > Coronavirus treatment hopes push stock markets up, and ‘Spoons to reopen in June
Coronavirus treatment hopes push stock markets up, and ‘Spoons to reopen in June

Coronavirus treatment hopes push stock markets up, and ‘Spoons to reopen in June

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Investors are chirpy this morning amid hopes of a new coronavirus treatment that has been described as promising by the USA’s top infectious disease official, Dr Anthony Fauci. The experimental drug, called remdesivir, is produced by an American biopharmaceutical firm called Gilead Sciences, and is reckoned by US regulators to be safe for use in emergencies after a clinical trial found that it could improve Covid-19 sufferers’ recovery time by a third. Stock markets around the world have risen sharply on the strength of the news.

However, not everyone is convinced. A different, peer-reviewed study published in scientific journal The Lancet of a clinical trial carried out in China did not produce the same results. Gilead Sciences has cast doubt on the Lancet’s study of choice, as they say the process ended early and that this compromises the reliability of its findings. Nonetheless, the FTSE 100 closed yesterday at its highest level since the beginning of March. Incredibly, the definition of a ‘bull market’ – where trading indexes rise very rapidly – is marked by gains of 20% or more, and that is the territory we’re in today.

Firms dragging their feet on refunds face tough action from the CMA after it emerged that many firms are attempting to pressure customers into accepting vouchers in lieu of refunds – to which they are entitled – for things like holidays. It said some are point blank refusing to refund, and that vouchers offered can in some cases only be redeemed during a pricier period in the holiday season. The CMA said it will bring court action against offending firms, and said there had been a significant uptick in the number of complaints from consumers about their treatment.

It’s not just holidays, though. The regulator said it had established a Covid-19 ‘taskforce’, and was focussing mainly on holiday accommodation, events (including weddings), and childcare/nurseries; other sectors will be in the firing line, but as a secondary priority to these areas. If you’re wondering about cancelled flights, of which there have been thousands, you’ll need to talk to the Civil Aviation Authority, because the Competition and Markets Authority does not look after this area.

The boss of the CMA, Andrea Coscelli, said in a statement: “Our Covid-19 taskforce is shining a light on some of the big issues facing consumers in wake of this pandemic. Alongside price-gouging reports we’re now seeing cancellation issues in their thousands. So far the CMA has identified weddings, holiday accommodation and childcare as particular areas of concern.

“The current situation is throwing up challenges for everyone, including businesses, but that does not mean that consumer rights can fall by the wayside. If we find evidence that businesses are failing to comply with consumer protection law then we will get tough. That means launching enforcement cases and moving to court action where there is a strong reason to do so.”

The owner of JD Wetherspoon says June is pint-time after Tim Martin told investors on a call that he is aiming for “in or around June” to unlock doors on his 867 pubs around the country. It seems to be fighting talk however, given that the government hasn’t even set a date for the end of the lockdown, and given shops, pubs and restaurants were considered the most essential to close to halt the spread of the disease, it seems unlikely they will be the first businesses to reopen.

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