Editor's Blog

Being a good boss

Why hospitality throws up some surprising results when you ask employees what they really think

Given the frequently demanding nature of working in a hotel or restaurant, you would think employees, given the privacy of an anonymous survey, might have a disparaging comment or two to make about their boss. Stress, long hours, and guest complaints make up a perfect recipe finding work heavy going, and therefore, for thinking your manager is a tyrant, right?

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