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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Current Affairs > BHA: Government plans to avert hospitality staff crisis ‘too late’
BHA

BHA: Government plans to avert hospitality staff crisis ‘too late’

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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The British Association (BHA) has said that plans to encourage more British people to consider a career in hospitality and tourism after Brexit have been hindered by the government’s decision to delay introducing new technical qualifications in England for the industry until a year and a half after the anticipated end of free movement.

Ufi Ibrahim, the BHA chief executive, has written separate letters to the Immigration Minister and the Education Minister expressing her “dismay” at the decision and urging them to “reconsider this oversight.” She fears the delay will cost jobs and growth.

She also pointed out that the BHA has already outlined a 10-year-strategy to encourage more British workers into the industry. According to a KPMG report commissioned by the BHA, the hospitality sector will need an additional 60,000 workers per year to power growth in addition to the 200,000 workers needed to replace churn each year.

In her letter to Immigration minister Brandon Lewis, Ibrahim said, “We are not in a position to fill these vacancies without hiring non-UK workers. This is due to the fact that the UK is currently at near full employment and because the educational system does not encourage young people to consider a career in hospitality.

It was my hope that the new Catering and Hospitality T-Level would address the latter point and so I was dismayed to find out that these qualifications have been delayed until the second round, with the first teaching of the Catering and Hospitality T-Level starting in September 2022, a year and a half after the anticipated end of freedom of movement.

I would hope that your Ministerial colleague (in Education) Anne Milton can be persuaded to reconsider this oversight.”

She continued: “If migratory flows for workers from the EU and beyond are severely curtailed, particularly non-highly skilled routes, the hospitality industry will be forced to contract, costing jobs and economic growth. Automation is not a viable alternative in our sector.”

Speaking today, (6 October) Ibrahim added: “I am sure it is possible for these two departments to talk to each other and sort this out so that our industry is not being asked to find more UK workers with one hand tied behind our back.”

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