The Chester Hotel, which previously held a four-star AA rating has been given the silver status by inspectors who recently visited the property.
The inspection report praised the hotel for the way in which it had improved its standards of service and hospitality, adding that the enhanced experience was responsible for triggering the silver status.
The hotel’s IX Restaurant retained its two AA rosettes and was said to serve ‘enjoyable cuisine with integrity and genuine care’.
Stephen Gow, the Chester Hotel’s general manager, said: “This is a major milestone for The Chester Hotel, and recognises the hard work and focus of the entire team over the past 12 months.
“We will continue to review all areas of our service delivery, identifying how we can further improve and raise the bar on the overall customer experience. It will be our aim to not only retain our new grading, but to build on it.”