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Hilton London Heathrow Airport has invested further into its digital offering, launching a new Hilton Honors app – which allows guests to check in and out directly, rather than wait at the front desk.
In addition, the hotel has also introduced a new messaging service, Kipsu, which gives direct contact with any member of staff.
Other new features that have been introduced include access to a QR code where guests can read newspapers and magazines via their own digital device.
The digital investments come as part of the hotel’s multi-million pound refurbishment which has taken place at the venue.
While the hotel was closed, work took place on a major upgrade to many of the public areas, including the addition of a new dining concept, OXBO.
Oliver Stockland, area general manager at The Hilton, said: “Technology has allowed us to give guests a more virtual experience and we believe this is now with us for good. We want guests to feel confident when they stay with us and know that they can rely on the assurances that we have some of the very best practices in place.
“As corporate business also returns, the hotel has also introduced hybrid meetings, which allows people to get together in person but also offers those who can’t physically attend to join virtually.”
