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Hilton has welcomed Pauline Wilson to the role of vice president, Focused Service Operations, EMEA, where she will have direct responsibility for 60 Hilton-managed hotels in the group’s focused service portfolio, which includes the Hilton Garden Inn and Hampton by Hilton brands.
Wilson has more than 25 years’ experience as a leader in the travel industry, and prior to her appointment, she held a number of senior roles in the sector, most recently at Virgin Atlantic Holidays as vice president Product and Operations. Prior to that she worked at Tui and Thomson Holidays.
She was named among ‘100 Women to Watch Index 2020’ by Women in Hospitality, Travel and Leisure, and now sits on the organisation’s advisory board.
Since joining Hilton, Wilson said she has spent time “immersing herself” in the hotel group’s focused service hotels. She takes on the role from Alexandra Murray, who is remaining in the Hilton group to lead Hilton hotels in South East Asia.
The appointment comes at a time of growth for Hilton’s focused service portfolio, with current plans to grow its focused service presence in EMEA by more than 65% over the next five years, including a further six due to open this year.
Wilson said: “This is an exciting time to be in the hospitality industry, with an unmistakable appetite for travel returning across our region. And it is a particularly rewarding time to be joining our focused service team, where we have such significant and interesting growth plans.”
Simon Vincent, EMEA president, Hilton, said: “We are thrilled to have Pauline join the team, bringing with her considerable experience and expertise in global travel. I am confident that she will lead her teams to continued success – delivering great experiences for our guests and value for our owners.”
