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RBH Hospitality Management has appointed Rob Ledson as its new operations director to support its portfolio of over 45 hotels.
Ledson joins RBH from his position as chief operating officer at Legacy Hotels, following a prior 10-year tenure at RBH where he headed up the sales team. His career spans over 25 years in the industry, including roles within Whitbread, Marriott and The Principal Hotel Company.
Alongside Louisa Green, Stephen Harron and Mark Dempsie, the team of operations directors will now offer 35 years of collective experience at RBH.
RBH said Ledson’s commercial-minded approach will help ensure that demand and opportunity is balanced in the recovering hospitality market with customer experience through personalisation.
The group added that one of the key goals in this position will be profitable return for hotel owners and to provide support to the portfolio’s general managers across the portfolio.
Ledson said: “One of my main passions is providing a completely personal experience, both for hotel guests and also RBH staff, owners and investors, which means incorporating new technology, procedures and above all, clear communication.
“This is an exciting time to join RBH, with new openings on the horizon as well as operational and visual refreshes at some of our existing hotels over the coming months so it’s a great honour to take on this role this year.”
Susan Bland, managing director, added: “This is a pivotal role to nurture the relationships of key stakeholders and profitably drive turnover to maintain a strong position in the competitive market. Rob offers the unique combination of experience and existing understanding of how RBH operates, but joins us with a fresh approach to challenge the status quo.”
