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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Dave North
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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > Wyboston Lakes Resort appoints new director of operations
Wyboston Lakes Resort appoints new director of operations

Wyboston Lakes Resort appoints new director of operations

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Wyboston Lakes Resort has announced the promotion of Simon McMahon to the position of director of operations.

In his new role, McMahon will oversee all the assets at the 400-bedroom resort, including the recently refurbished Waterfront Hotel, Y Spa, 18-hole golf course and 60,000 square feet of serviced offices.

This is in addition to the resort’s two residential business venues –The Woodlands Event Centre and The Willows Training Centre – that he has managed for several years. 

He will now manage a team of over 50 people, which is reportedly expected to exceed 300 in the coming months “given the strong year ahead”. 

McMahon joined Wyboston Lakes Resort in 2012 after working for Marriott Hotels, Radisson and Princess Cruises. He was promoted to general manager of the resort’s two venues, a role he has held since 2018. During this time, he has overseen multi-million-pound renovations of both venues.

Additionally, McMahon sits on the European Board for the International Association of Conference Centres (IACC).

He also launched the resort’s Covid Policy, running a Government Pilot event, and engaging and training staff to bring them back from furlough.

Steve Jones, managing director of Wyboston Lakes Resort, said: “Simon has truly earned his promotion to this position. It is a role we have reintroduced to enable us to continue growing exponentially in the coming years given all we have planned both on site at our resort and across the UK supporting other meetings and serviced office-led businesses. 

“It is testimony to his talent, hard work and outstanding contribution to the business, particularly during a crucial and challenging time for the MICE industry, that he has earned this promotion and I am so pleased at all he has achieved for himself.” 

McMahon added: “I have been fortunate enough to work for Wyboston Lakes for almost 10 years in several different roles and I am extremely proud to take on this new role. 

“The opportunity to work across all our venues and bring the operations teams together as we move into a promising new era for the business is very exciting and I can’t wait to get started.”

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