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Britain’s heritage has always been an attraction to visitors from the Far East. But what aspects of our history and how we reflect this in our hospitality offering do visitors...
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Attracting applications from the younger generation is a problem universally faced by the industry; here GUY LEAN looks at how to go about it in your business, how to retain...
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In a professional kitchen, watching food being thrown away is like money going down the drain. Hospitality expert DANIEL WILSON lays out some key ways to reduce your waste and...
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Staff turnover is exceptionally high in hospitality compared with other industry sectors. But what exactly causes this, does it cause any damage, and if so, how can it be fixed?...
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The law can help if you’re subjected to a false review – but in today’s world of online reviews, there’s no place for Fawlty Towers, says NIGEL TAIT, partner and...
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With an increasing number of consumers now booking hotel stays on their mobile phones, HELENA EGAN, director of industry relations at TripAdvisor, takes a look at how well prepared the...
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In a comepetitive market, positioning your hotel as an upscale venue is, for many, a key objective. But what does the term mean, and how can you set about trying...
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For many who are not part of generation Y, the social media revolution can feel like it has passed them by. But now that it is a staple ingredient in...
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If you are looking to develop a listed building for use as a hotel, or your existing hotel is a listed building and you want to make substantial improvements, planning...
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