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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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Home > Latest News > Hotels > Crerar Hotels unveils newly refurbished Balmoral Arms
Crerar Hotels unveils newly refurbished Balmoral Arms

Crerar Hotels unveils newly refurbished Balmoral Arms

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Crerar Hotels has unveiled its’ newly refurbished Royal Deeside inn, which has been renamed as the Balmoral Arms, for the first time following a multi-million-pound investment.

The £2.2m refurbishment is almost complete, with the Scottish hotel group providing a first look at the hotel’s new design concept, spa treatment rooms and dining experience.

The refurb reportedly preserved the “unique character” of the building whilst creating individual deluxe suites, family suites, couple’s rooms and rooms designed specifically for guests who are visiting for outdoor adventures.

The full refurbishment, including the restaurant and spa treatment rooms, will be complete by the end of June, according to Crerar, which said it is also investing in its people and portfolio with the creation of new jobs at the venue. 

The refurbishment is part of an ongoing programme of investment across 2022, which will see a total of £4.5m spent across Golf View Hotel and Spa in Nairn and Loch Fyne Hotel and Spa, as well as the Balmoral Arms.

Chris Wayne-Wills, CEO of Crerar Hotels, said: “With the completion of works at the Balmoral Arms, we can now be confident in providing the very best in authentic Scottish hospitality that reflects its natural environment.

“Investing so significantly and relaunching the Balmoral Arms means we can offer guests an experience that is fitting with the wider area’s royal heritage, as they take in all that this stunning corner of Scotland has to offer. We look forward to welcoming guests to experience the Balmoral Arms over the summer months.” 

Joanna Whysall, general manager of the Balmoral Arms, said: “It’s an absolute privilege to be launching the Balmoral Arms at such an exciting time. 

“As we reach completion, our design concepts are really shining through and reflect the beautiful tones of heather, the woodlands and greenery that you pass when travelling to such an iconic location, this reflects stunning surroundings of the Balmoral Arms all year-round and is something we are incredibly proud to present to our guests.” 

She added: “I’m looking forward to recruit further members of our outstanding team for our new proposition in the heart of Royal Deeside – and at the most fitting time, during a milestone jubilee year.”

The series of investments across the three properties comes after Crerar Hotels unveiled the results of a £500,000 investment in the five-star Glencoe Inn and a £3.5m transformation of Isle of Mull Hotel and Spa last year. It takes the group’s total spend on the portfolio to £10m over the past year.

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