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RBH said that it is celebrating a successful first 12 months of trading for its The Westin London City property with RevPAR reportedly over 20% ahead of its competition.
As Marriott International’s 1000th opening in EMEA, The Westin London City opened to “significant anticipation” as the newest waterfront hotel in London.
Despite pandemic challenges, RBH said the hotel has outperformed its competitor set comprising some of London’s top luxury properties in all major metrics including market share, guest satisfaction and profitability.
It added that the hotel’s RevPAR performance is perhaps the greatest first year achievement with an RGI Index of 120.6 against its competitor set despite being a new hotel opening.
In addition, the hotel, led by general manager Raffaele Ruocco, has also outperformed in terms of profitability, exceeding budgeted numbers and, based on RBH’s use of Hotstats benchmarking data, is ahead of its competitor set in terms of 2022 Gross Operating Profit per Available Room (GOPPAR) by 3%.
Louisa Green, RBH’s Operations director who oversees The Westin London City as well as several luxury and upper upscale hotels in the RBH portfolio, said: “On the first anniversary of the hotel opening, and halfway through our tenure of operating this amazing property, we are incredibly proud of the results achieved.
“As London continues its post-pandemic recovery, hotels like The Westin reiterate that where guests can receive exceptional service, in a quality hotel by motivated and engaged employees, then success will follow. The hotel team has been dedicated and diligent and together with fantastic support from the RBH central team, we can all celebrate these fantastic first year results together.”
Matt Hughes, senior director – Owner Relations EMEA at Marriott International, added: “The Westin London City and our operating partners at RBH have achieved enormous success in the first 12 months of operation. Balancing the wellness promise that Westin Hotels & Resorts is famous for with an outstanding city location, this hotel has provided a new way for Marriott Bonvoy members and travellers to experience London.”
