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Resident Hotels has announced that Jane Bentall has joined the group as chair, where she will oversee the group as it moves into its next phase of growth.
Bentall spent more than 20 years at Bourne Leisure, where her roles included group finance director and managing director of Haven, before the company’s 2021 sale to Blackstone.
She currently holds non-executive positions at, Safestore plc, Oakman Inns and Restaurants plc and The Royal Marsden NHS Foundation Trust.
Bentall said: “I am looking forward to joining the board and working with David and the team to continue to deliver outstanding guest experience, in the right markets, with well-paced expansion.
“Resident Hotels has that same generational ethos I enjoyed when working with the entrepreneurial families at Bourne Leisure. When owners take a long-term view, the decisions they make around how they treat people, whether it’s team members or guests, really matter. When I came into this company and started talking to the team, I knew this was a family business with the right culture.”
She added: “For me, the most important detail is to remember that you are there to deliver on the needs of guests. And if you are really clear on what they are looking for, and what they will value, then delivering against that expectation is the absolute key. The focus of running a hotel should not be about making profit but delivering on guest expectations; profit will be a consequence of providing a brilliant experience through brilliant people.”
David Orr, CEO, Resident Hotels, said: “It’s fantastic Jane is joining us. The strength of culture within Resident Hotels resonates within the teams at HQ, the hotels and with the ownership. Jane’s stellar business career is testament to the vision with which she has led. We share her belief in creating a business which brings out the best experience for both our teams and our guests because that also delivers commercial success.”
William Laxton, CEO of Mactaggart Family and Partners, added: “Jane has invaluable experience in helping companies flourish, with an eye for operational detail and great clarity of vision. Jane has taken the reigns from Robert Peto who has been a fantastic guide as Chair and the shareholders and the whole team are delighted that he is staying on as a non-executive.”
