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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Tech Talk > Compliance expert urges hoteliers to address air-con certificates
Compliance expert urges hoteliers to address air-con certificates

Compliance expert urges hoteliers to address air-con certificates

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Hotel and restaurant owners urgently need to have air conditioning certification in place according to compliance specialists, Inteb. 

Any air conditioning with an output of over 12kW must, by law, be regularly inspected by a trained energy assessor, so that certification can be produced to show that the operator of the system is complying with European Directive Legislation.

The certificate, known as a TM44, is supplied to those who are compliant with the inspection but those who are found with a non-compliant air conditioning system can be fined £300 per system, per day.

To date, Trading Standard Officers have been shown to put little effort behind TM44 checks. It is thought that only around 5-10% of qualifying properties are compliant.

One accreditation body, Sterling, has flagged up the lack of activity by Trading Standards Officers to the Department for Communities and Local Government (DCLG), which responded by saying that action could be taken against local authorities and Trading Standards Officers who are proved to be neglecting to enforce the regulation.

Sterling has also instigated a Freedom of Information request and asked local authorities to report back on their actions to enforce the regulations to date, providing statistical evidence of inspections and enforcements.

The National Association of Air Conditioning Energy Assessors (NAACEA) is encouraging members and non-members to report non-compliant businesses and sites.

Amy Field, compliance manager at Inteb, said: “We recognise that many businesses have no idea that they are supposed to have TM44 certification for their air conditioning system, but ignorance is no defence.

“We would urge businesses [to request] an inspection, so that they can be compliant before any inspection by Trading Standards Officers. The alternative could be a very heavy fine, as TSOs respond to the threats placed upon them, by launching into a phase of active enforcement of the law.”

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