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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
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16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

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PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > The Swan in Grasmere completes multi-million-pound refurb
The Swan in Grasmere completes multi-million-pound refurb

The Swan in Grasmere completes multi-million-pound refurb

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Swan, a pub with rooms in Grasmere, Lake District, has unveiled its new look following a multi-million-pound refurbishment.

Launched last April, the 1650s site has also reported a successful 12 months of trading, with more than 18,500 guests having opted to stay.

The new look of The Swan is inspired by the look and feel of a coaching inn from the 1650s. The pub, which features 48 letting bedrooms, has also been refreshed.

Over the last year, the superior rooms at The Swan have proved to be particularly “popular”, accounting for more than a quarter of all bookings.

The Swan has also proved to be a popular spot for food with more than 41,000 meals enjoyed, with the pub classics of Fish and Chips (4238 dishes) and The Swan burger (3242 dishes) proving to be the most popular choices, totalling almost a fifth of all covers served.

Liquid refreshment has also been partaken regularly, with more than 14,000 pints of Madri, seven and a half thousand pints of Staropramen and five and a half thousand pints of Guinness enjoyed at the inn and its beer garden.

Away from the day-to-day hospitality business, general managers Nellie Buxton Brown and Nigel Brown have also been supporting several initiatives with donations of time and money.

Nellie said: “It’s been an incredible first year for us at The Swan, from our big reopening to a very busy New Year’s Eve and a good summer season, we’ve been delighted to be back.

“Getting back to being a more traditional pub with rooms there has been a good split between accommodation, food and drink trade and we’re determined to build on the foundations that we’ve laid.”

Nigel added: “Getting involved with the community has been a big focus for us and helped us get to know our locals and get our name out.

“We’ve started things like our Sunday night quiz and our first gin festival last August to make us a pub that people want to come to and we will once again be using our Give Inn Back fund to help support causes in and around the village.”

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